RPA and BPM with Business Rules Management. It’s not an “either, or” proposition.


If RPA takes the robot out of the human, BPM ensures that the human is focused on the right things. Repetitive, routine tasks can be eliminated so that the human can focus on the customer experience. While RPA deals with simpler tasks, not cognitive tasks, BPM with BRM guide the human to focus on his/her interaction with others whether internally or customer facing. But when you really step back and look at this, what do RPA robots really accomplish? RPA is most useful when automating the control of a graphical user interface when the application does not offer an API. [...]